As we start a new year, we reflect on what has enabled us to be where we are today, and what the next months will bring. Last year hasn’t been easy for anyone – our clients, our business, our employees, our families, and our communities. Our focus on positive client outcomes, hiring employees that align with our culture, continuous improvement and added value in our business operations, and support to our communities became critical elements of our business model that enabled us to accomplish sustained performance despite the challenging times.
In 2020, we were able to win relevant new contracts and recompetes with existing clients, which speaks to the tremendous work our team is providing across our customer base. We continued to re-invest in our business processes that will continue to position us to evolve the company capabilities, a transition that earned us global recognition. And our duty to service continued particularly at a time when our communities needed us the most.
As our government customers faced an overnight change in the way they do business resulting from the global pandemic, our agile business model allowed us to quickly adapt and respond to their new remote work and collaboration initiatives focused on service delivery and were noticed by our clients.
Our corporate core values, MAGIC (mission-driven, agility, grit, initiative and collaboration), carried us through the year with outstanding accomplishments among our clients – from seamless transitions and continued delivery of value-added services during times of transition on the client side, to the successful implementation of new reporting structures exceeding national standards with the potential to serve as a model to replace legacy ones.
WHAT TO EXPECT IN 2021 AND BEYOND
The focus of 2021 will be driven by continued distributed operations due to the pandemic, and capability advancement due to growing operational needs and the rapid acceleration of technology development. As Red Gate continues delivering quality professional solutions, it is critical for our team to remain focused on their continuous learning, our agility to address evolving mission requirements, and keep focusing on client outcomes.
“As we approach our 15th anniversary since the founding of our company, we are very proud of our Red Gate family’s contributions and commitment to having a client outcomes-focused mindset, and the great opportunities that our 2020 achievements will bring upon us in the coming months,” said Red Gate CEO Ernie Benner.
Red Gate has been selected by the U.S. General Services Administration (GSA) among one of the awardees for its One Acquisition Solution for Integrated Services for Small Business (OASIS SB) – Pool 1 program.
Widely recognized as a Tier 3, Government-wide best-in-class solutions contract, OASIS SB will allow Red Gate to address the most complex professional service requirements across all federal agencies and other GSA approved entities. Red Gate’s core customers have increasingly been turning to OASIS for their professional services’ needs – and this win represents an important step for Red Gate to continue to provide innovative solutions to our client’s ever-evolving challenges.
“Winning in the most popular pool on OASIS (Pool 1 Small Business) represents the latest milestone in Red Gate’s vision and commitment to supporting the most critical and complex national security agency requirements to safeguard America’s interests and values worldwide,” said Ernie Benner, chief executive officer at Red Gate. “The OASIS SB contract will allow our existing and prospect federal government customers to gain further access to our expertise of building a culture of performance through a much flexible and agile model, while also helping them save time and drive down costs.”
OASIS SB is a multiple-award, indefinite-delivery, indefinite-quantity (MA-IDIQ) contract that spans a comprehensive set of professional services required by federal agencies, including program management, logistics, management consulting, engineering services, scientific services, and financial management services, as well as information technology and ancillary support services.
Red Gate has recently been re-registered under a different auditing body for our ISO 9001: 2015 certification.
We’ve also added registration under a new standard: ISO/IEC 20000-1:2018.
Effective 30 September 2019, we are registered under GMS Registrar Ltd for both ISO certifications.
ISO certification ensures that a management system, manufacturing process, service, or documentation procedure has requirements for standardization and quality assurance. ISO (International Organization for Standardization) is an independent, non-governmental, international organization that develops standards to ensure the quality, safety, and efficiency of products, services, and systems.
Specifies requirements for a quality management system when an organization:
Service management system requirements:
Read by Date:
Read by Topic: